Live on Arrival Guaranteed Shipping Rule:
15-32°F | 95°F-107°F - Insulation with Ice/heat Pack
<15°F >107°F - Please wait!
Please upgrade shipping at checkout or add the following item to upgrade: https://hygroaquatics.etsy.com/listing/1577955827
If customers do not want to pay the extra shipping, please consider ordering when the temperature is in the following range: 35°F-89°F.
Depending on the weather of the destination, we may cancel the order if the survival rate is too low.

DOA Policy:
If plants are dead(significantly necrotic/melting) or damaged on arrival, please take clear pictures along with the package showing the shipping label and send it to me for a refund. All requests must be sent on the same day of the delivery day with pictures of the plant you received.

Disclaimer:
* Please note the pictures are a sample representation. Due to its nature, each plant you receive may be slightly different in size and color.
Red, pink, and orange color are usually the result of photosynthesis under high light. Any of these colors tend to slowly fade, turning to green or yellow, in transit (usually after 24-48 hours) due to a lack of photosynthesis in transit.
* No guarantee on free of pests, hitchhikers, or algae, except black beard algae(BBA)
* The seller is only responsible for shipping the order in a timely manner and providing a Live on Arrival Guarantee, if needed, but not how and when the package should be delivered.
* The seller has provided insulation packaging and ice/hot pack options for buyers. Buyers shall aware of the weather and temperature of the destination area and decide whether they should purchase/add extra protection to their orders.

Submerged plant
Submerged plants are plants grown fully underwater level. Plants that grow underwater needs more care, a clean and stable environment, sufficient light, and nutrient to keep them growing healthy. Since plants are already in their submerged form, they won't need a long transition period like emerged grow plants and are ready to grow when they are moved to another submerged environment.