milk + honey

Joseph is an amazing masseuse !
I came in with an awful pain in my shoulder and I left not even noticing it.

Great experience and great kinesiology knowledge.

Definitely will be back!

Giving 1 star, because I was coming in here with excitement for my birthday celebration couple massage and left leaving without 3 items of sentimental value that my mother gave me. I would recommend leaving anything of value at home when coming in, so you won't have to face the same thing.

My boyfriend gifted me a couple massage for my birthday. We arrived at 12/9. My boyfriend's back pain went away which was fantastic! I felt glowing and my senses were open. The areas I request special attention to were not really much better, so I felt a tad disappointed.

I left the salon and realized that I left jewelry my mother gave me which holds sentimental value, 2 necklaces and a bracelet. When we called the salon it couldn't be found which means that it is reported "LOST" from 5:30pm to 8:30pm 12/9. I came back today to see if I could find them this morning 12/10 because I knew exactly where I left them, in the locker on the lower left side, but hey were not there. The receptionist said that the lockers are cleared every night and it wasn't found.

Allie gave me the best facial! I felt super relaxed and clean. From entry to exit, the experience is well thought out, very clean and comfortable. The service did not last a full hour but otherwise was a great experience.

I was supposed to have a hands on muscle massage. Got the mumbo jumbo weird hands in air energy. Never again. Stupid money not worth it.

The worst. They cancelled on me twice, the second time 15 mins before the appointment. Didn't even try to make a plan to fit me in that day. So disappointed never going back

Lovely atmosphere and courteous staff. I was visiting Austin for a few days and realized that my nail polish was chipped. Milk + honey was recommended by the hotel. The nail specialist did a great job and overall I was treated well even though I did just a nail polish change.
I would come here again if I lived in the area.

Beware of lack of pricing transparency and random add on charges. Came in for keratin consult on Tuesday, went over pricing and decided to do a cut and keratin later that week. Returned Thursday for the cut and treatment. All was fine until I went to pay and my bill was 600$ for a keratin and cut. After reviewing my receipt I noticed I was charged 150$ extra to my already 350$ keratin treatment for needing "3 more bowls". I was never informed of those extra charges. Seemed very shady. I'm all for paying hairstylists what they deserve for their work but pricing should be consistent and customers should be informed of nearly 50% markups on a whim to services. Will not be returning. Paying 500$ for a keratin treatment, before tip, is astronomical.

This was my 3rd time there. The first two were exceptional. I would have considered this my favorite spa. So when making plans to come for my birthday I decided on Austin so I could come to this spa. The morning of my birthday I get a phone call that says sorry not sorry our fire alarms are going off "we can't accommodate" your 120 minute massage. An appointment I booked months prior. So I explain that I'm only in town a couple of days hoping they will understand the dilemma I'm facing. They then proceed to tell me they don't really know what to tell me. Seriously? She then tells me I can call the reservation line and they can try to rebook me. That is horrible customer service. You should have been prepared with a back up option when you called to inconvenience me. If this was the other way around and I wasn't going to make my appointment you would have charged me. I had two other appointments scheduled that they did accommodate me for and then I rescheduled my massage for the following day. Very inconvenient but I had a gift card paid for so was forced to do this. I spent over 500 dollars here and I'm appalled. Icing on the cake? The receptionists were talking about spa patrons who had just left and not kindly. Guess they forgot that people waiting for nail appointments sit in the corner and can hear every word they say. Classless spa and I will never return.

Jennifer at the Arboretum gave me the best facial! She was informative & the service so relaxing! I left feeling bright & like my pores were so clean! Highly recommend!!!

I booked a massage here and took a half day off of work to make it happen. I confirmed via their automatic email the day before. When I arrived, they claimed that they canceled they appointment days before because their staff wasn't available. I pointed out that I had an email confirmation and the receptionist that that email was "automatic" and didn't actually confirm anything. Customer service has significant opportunities for improvement.