About
I started Idealogical to give small and medium-sized businesses access to technology, which was otherwise restricted to only big enterprises and corporations. I want small business owners to know that there are affordable technology services, tools and solutions available to help them run their business without facing technical frustrations.
Since 1996, Idealogical has grown to be a security-focused Managed IT Service Provider that delivers IT services & support to businesses who believe in the power of technology to help run their business efficiently and accelerate growth.
Some of my specialties include Small Business technology leadership, cloud computing, migrating to the cloud, improving bottom-line results through the use of technology. Most importantly, I always believe in a business-centric focus to technology.
I have written a book and several white papers on how technology can empower small business owners. One of my most popular writing is The GTA Business Owners’ Guide to IT Support, Services and Fees which you can download using this link: www.idealogical.com/what-to-pay-for-it-support
I take huge pride in my team; they are a group of incredibly talented, empathetic and fun people. Rain or shine, they are ready for new challenges and grows to be better professionals every day.
Meet my team here: www.idealogical.com/why-idealogical/our-team
Articles by Andre
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Why Investing in Employee Health & Wellbeing is a Great Business Strategy!
Why Investing in Employee Health & Wellbeing is a Great Business Strategy!
By Andre Vittorio
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Why Skipping 2FA is Like Using a Paper Umbrella in a Hurricane
Why Skipping 2FA is Like Using a Paper Umbrella in a Hurricane
By Andre Vittorio
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Welcome to the Inaugural Edition of The Business Maven Memo Newsletter!
Welcome to the Inaugural Edition of The Business Maven Memo Newsletter!
By Andre Vittorio
Contributions
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What are the most effective ways to manage multiple customer requests?
I think it’s important that you follow the matrix but ensure all clients, in a moment of perceived crisis feel they have been responded to in some way. They have been heard. If the problem can’t be solved at that point, put them into a good safe place to wait and then ensure the client leaves the interaction with the staff happy knowing what the next steps are. Not yet solved but happy.
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What are the most effective ways to manage multiple customer requests?
A ticketing system will allow you to grow. Even if you are just one or two individuals, keeping the requests of your clients organized is key. It also demonstrates your level of organization and professionalism to your clients as you can prove your worth. For managed services I recommend keeping with the well known providers Connectwise or Autotask. They also have a full community and groups to really help you build your business.
Activity
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Special shout out to Mary Ann Quagliara for inviting Idealogical to the Markham Board of Trade to attend the Business Community Breakfast!
Special shout out to Mary Ann Quagliara for inviting Idealogical to the Markham Board of Trade to attend the Business Community Breakfast!
Liked by Andre Vittorio
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A company is NOT a family. In companies, it’s about performance. Parents don't fire, do layoffs or furloughs. Families are unconditional. What…
A company is NOT a family. In companies, it’s about performance. Parents don't fire, do layoffs or furloughs. Families are unconditional. What…
Liked by Andre Vittorio
Experience
Education
Licenses & Certifications
Volunteer Experience
Publications
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The Search for Hassle-Free IT
Faulty network support is one of the largest sources of heartache that small business owners face today. Network outages can lead to lofty repair bills and irreparable damage to your business's reputation.
This book will teach you how to become an educated buyer of IT support and services. How to avoid getting ripped off by incompetent, unethical computer consultants. How to reduce your IT costs and much more.
Courses
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Apple ACSP
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Citrix CSP
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VMware VSPP
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Languages
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Japanese
Elementary proficiency
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Italian
Elementary proficiency
Recommendations received
9 people have recommended Andre
Join now to viewMore activity by Andre
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Full house this past Tuesday morning at Eagles Nest Golf Club, where TD Commercial Banking hosted 130 guests in the construction services sector for…
Full house this past Tuesday morning at Eagles Nest Golf Club, where TD Commercial Banking hosted 130 guests in the construction services sector for…
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Congratulations to Sophia Garofalo for receiving the Scarlet Key from McGill University. This is after also being recently elected President of the…
Congratulations to Sophia Garofalo for receiving the Scarlet Key from McGill University. This is after also being recently elected President of the…
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🚨 Cybersecurity Alert 🚨 The recent cyberattack on a town in Ontario's Muskoka region is a stark reminder of why cybersecurity is crucial. The Town…
🚨 Cybersecurity Alert 🚨 The recent cyberattack on a town in Ontario's Muskoka region is a stark reminder of why cybersecurity is crucial. The Town…
Shared by Andre Vittorio
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